Reference

Privacy Policy for Your Account Data

Our Privacy Policy explains how semutwin handles the account details, device signals and wallet records connected with your access.

Account detailsDevice signalsWallet recordsPolicy access

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How Payment Records Fit This Policy

semutwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the payment details needed to connect a transaction with your account, confirm its status and respond when a wallet or bank record needs checking. A DANA, OVO, GoPay or QRIS reference may be stored with an account identifier, amount, time and status, while

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full card credentials are not requested through these local rails. Bank transfer and virtual account records can include the bank name, such as BCA, BRI, Mandiri or BNI, plus the reference used for reconciliation. We use this data for account security, payment support and legal duties.
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Where local law permits, you may ask what we hold, request a correction or ask about deletion, subject to records we must retain.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

DATA HELP ROUTES

Where To Ask About Your Privacy Policy

A clear support route matters when a wallet status or account detail looks unfamiliar.

SECURITY IN PRACTICE

Your Device, Cookies And Account Controls

Privacy choices should remain understandable while you move from a phone login to the lobby.

Account details

We use your registration contact, verification status and selected account settings to identify you, send account notices and protect access. Before we disclose or change these details, we may ask you to confirm the linked phone or email.

Device behaviour

A phone or desktop session can create records about browser type, operating system, approximate network location and login events. These signals help us spot unusual access without requiring access to your device files or contacts.

Cookies

Cookies can keep a session active, remember a language or wallet display choice and show whether a page loads correctly. You can manage cookies through your browser, although some account functions may then need extra steps.

Account security

Phone verification before account access helps connect a real account contact with the person requesting entry. Never send us a password, wallet PIN or one-time code; our support process does not need those secrets.

Retention

We keep records for the period needed for account security, payment matching, dispute handling and legal duties. When a record no longer serves one of those purposes, our handling process allows it to be removed or separated.

Policy changes

If you want to correct a name, phone number or email, contact us from the linked account route with the requested change. We may retain the earlier entry where a payment or security record requires an audit trail.

Privacy Policy Questions From Indonesia

These answers address the privacy questions you may have before opening an account or connecting a local wallet. We keep the wording practical: what we collect, why a record appears, how identity is checked and where you can ask for a change. For a case-specific answer, use the account support route and quote only the details needed to find your record.

It covers account details, phone verification, device and session signals, cookies, payment references, support messages, retention and requests to access or correct your data. It applies to your use of semutwin pages and account services where local law permits.

We use the linked phone number or email to create and secure your account, send account notices and confirm that a data request comes from you. Phone verification can be required before account access or before we change stored details.

Yes. The policy covers references connected with DANA, OVO, GoPay and QRIS, including transaction status, time and account matching details. We use those records to reconcile activity and answer support requests without asking for your wallet PIN.

We may record browser type, operating system, session events, approximate network location and security signals from the phone or desktop path you use. These details help identify unusual access; we do not need your contacts, photos or device files.

You can contact us through the support route linked to your account and ask for a copy or correction. Include your registered phone or email and the specific record involved. We confirm identity first, then explain any legal reason a record must remain.

We retain records only while they support account security, payment matching, dispute handling or legal duties. A payment reference may remain after an account change when it is needed for reconciliation. You can ask us which retention reason applies to your record.

Use the support contact shown in your account or on the access page and describe the concern without sending passwords, wallet PINs or one-time codes. Tell us whether it concerns account data, cookies, a device event or a DANA, OVO, GoPay or QRIS reference.

Privacy Policy for Your Account Data

Where To Ask About Your Privacy Policy

Your Device, Cookies And Account Controls

Account details

Device behaviour

Cookies

Account security

Retention

Policy changes

Privacy Policy Questions From Indonesia

01 What does the semutwin Privacy Policy cover?

02 Why does semutwin need my phone number or email?

03 Does the Privacy Policy cover DANA and QRIS records?

04 What device data does semutwin collect?

05 Can I request a copy or correction of my data?

06 How long does semutwin keep account and payment data?

07 How do I ask about a Privacy Policy concern?

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